1. What you get
Your plan covers two scheduled precision tune-ups per plan year — one heating visit before winter and one cooling visit before summer — on one heating and cooling system at the service address you give us at sign-up.
Plan members also receive priority scheduling ahead of non-members, discounted repair pricing, and a written condition report after every visit.
2. What it doesn't cover
The plan covers maintenance, not repairs. Parts, refrigerant, and repair labour are quoted separately and always approved by you before any work starts. The plan does not cover equipment replacement, duct replacement, or damage from misuse, weather, power surges, or work performed by others.
Additional systems at the same address can be added to your plan for an additional fee. Ask us for a quote.
3. First visit and eligibility
Please read this before signing up. We accept plan sign-ups online without inspecting your system first. If, on the first visit, we find the system is unsafe, at the end of its serviceable life, or otherwise not suitable for a maintenance plan, we will tell you straight, decline to enrol the system, and refund your payment in full. You are under no obligation, and we will give you an honest assessment of your options.
4. Scheduling
We contact you to book each visit — you don't have to remember. Visits happen during normal business hours, Monday to Friday, 8AM to 5PM. Someone aged 18 or over must be present and we need safe access to the equipment.
If we can't reach you or you decline scheduling, unused visits do not roll over past the end of the plan year and are not refundable.
5. Term, renewal and cancellation
The plan runs for 12 months from the date of purchase and renews automatically each year at the then-current price. We'll email you before each renewal charge.
You can cancel at any time by calling (828) 450-2902 or replying to any plan email. Cancel before a renewal and you won't be charged again. Cancel mid-year and your remaining visits stay available through the end of the term you've paid for.
6. Refunds
Full refund if we decline to enrol your system on the first visit (see section 3), or if you cancel before your first visit has taken place. After the first visit, refunds are prorated against the visits used.
7. Service area
Plans are available at addresses we serve in Western North Carolina. If your address turns out to be outside our range, we'll refund you in full.
8. Discounts
The veteran discount applies to plan pricing. Mention it when you sign up or call us and we'll apply it.
9. Payment
Payments are processed securely by our payment provider. We never see or store your full card details.
10. Questions
Call (828) 450-2902 or send us a message. If anything here is unclear, ask before you buy — we'd rather explain it now.